Chapter 4 mental attitudes, Emotions & Ethics Learning Points: 1. Individual differences carry on behavior in organizations. 2. Attitudes, emotions, and moral philosophy combine with personality, perception, and ascription to make people unique. 3. Individual singularity is a study managerial challenge, and it is one reason in that location is no single best way to manage people. A.(a)Attitude : P.108 A psychological tendency expressed by evaluating an entity (a person, an mark or situations) with roughly degree of favor or disadvantage (usually refer to animals, coworkers, colleagues, your birth appearance, religion and politics). b) Attitude includes 3 components (ABC Model) 1) scratch (Emotion/feeling) It is measured by physiological indicators, such as jumble response or origin pressure (skin turns red, high blood pressure if you are angry or dislike something). 2) behavioural Intentions Intention to discharge according to your attitude. e.g. If your attitude toward women in heed is positive, then you get out be supportive & cooperative. 3) Cognition (thought) It refers to a persons perceptions or beliefs. e.g. I believe women who stack are bad. reflects the cognitive component of an attitude. B.
Cognitive Dissonance (clash) A state of tensity that is produced when an individual experiences conflict between attitudes and behavior. e.g. A salesman is required to cheat on damage d TV for full(a) fail price, without tell! ing the loyalty to customers. This creates conflict : concealing information is wrong (attitude) but has to sell defective TV (behavior). What will the salesman do in high society to reduce this tension? Managers should do : They should be aware of the fulminant change of behavior of the workers. C.(a)How Attitude is form : 1) By condition Experience Special features : *attitudes that held are...If you want to get a full essay, order it on our website: OrderCustomPaper.com
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